Your Privacy Is Our Priority

1 Purpose of This Policy

bk89 believes that the security of your personal information is a fundamental right. The goal of this policy is to inform you with full transparency about what types of information we collect, why we collect it, how we use it, and how long we retain it. Your information is never shared with any third party without your consent.

2 Scope of Applicability

This policy applies to all bk89 services — including online casino, sports betting, slots, fishing games, and other entertainment services — that you access through our website. Third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe) may have their own privacy policies, which apply on their respective platforms.

3 Information Collected Directly from You

During registration and account management, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number (for communication and security)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account number (for deposits and withdrawals)
• Identity verification documents (national ID card or passport) — when required
• Residential address — when required

4 Automatically Collected Information

When you use our website, the following information is collected automatically:

• IP address and device type
• Browser information and operating system
• Session duration, pages visited, and click history
• Information collected through cookies and equivalent tracking technologies
• Gaming activity and betting history (for responsible gaming monitoring)

5 Primary Purposes of Use

bk89 uses collected information only for the following purposes:

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, bank transfer)
• Providing customer support — assistance in Bengali and English via live chat and email
• Monitoring gaming behavior to ensure responsible gaming
• Preventing fraud and illegal activity
• Age verification — providing services only to users aged 21 and above
• Notifying you about bonuses, promotions, and special offers (subject to your consent)

6 Service Improvement & Analytics

We analyze overall user behavior to improve the experience on our platform. This analysis is always done in an anonymous or aggregated form — not to identify any specific individual. This information may be used to customize game recommendations, language settings, and display according to your preferences.

7 Retention Period

Your personal information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations, dispute resolution, or fraud prevention needs. Once no longer necessary, information is securely deleted.

8 Technical Security Measures

bk89 uses industry-standard technology to keep your information secure:

• SSL/TLS encryption — all data transmissions are secured
• Encrypted database storage — data is secured even at rest
• Two-Factor Authentication system
• Least-privilege access policy — only authorized personnel can access the information they need
• Regular security audits and vulnerability assessments
• Active monitoring systems against data breaches

9 Service Partners

We share necessary information with trusted service partners for the following purposes:

• Payment processing — bKash, Nagad, Rocket, Upay, and banking partners
• Identity verification services (KYC process)
• Gaming software providers — Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, etc. (only information necessary for game operations)
• Technical infrastructure service providers

All service partners are contractually bound to comply with our privacy standards and may use the provided information only for the specified purpose.

10 Legal Obligations

In the following circumstances, we may be required to disclose information to legal authorities:

• To comply with court orders or legal processes
• To cooperate in investigations of money laundering or fraud
• In urgent cases to protect bk89 or other users

Such disclosures are always limited to the minimum necessary information.

11 Types and Purposes of Cookies

The following types of cookies are used on the bk89 website:

• Essential Cookies: For core website functionality — login sessions, security tokens, language preferences.
• Functional Cookies: To remember your preferences — game history, display settings, language selection.
• Analytical Cookies: To analyze site usage — pages visited, session duration (anonymous data).

12 Cookie Controls

You can disable or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may limit some core website functionality and login sessions may not work properly.

17 Policy Regarding Minors

bk89 operates strictly for users aged 21 and above only. We do not intentionally collect any information from minors. If we become aware that information from a minor has been collected, it will be immediately deleted and the account will be deactivated. If you believe a minor is using our services, please contact us at [email protected].

18 Process for Policy Changes

bk89 reserves the right to change or update this privacy policy as needed over time. For significant changes, we will notify you via your registered email or through a clear notice on the website. Continuing to use our services after any changes means you consent to the updated policy.

19 International Data Transfers

Your information is primarily stored on servers operating on Bangladesh Standard Time (BST, UTC+6). If data transfer across international borders becomes necessary for any reason, it will be carried out with appropriate security measures in place.