bk89 Terms & Conditions

1 General Terms & Applicability

bk89 is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions, together with our privacy policy, form a complete legal framework.

These terms apply in all of the following situations:

• Creating or using an account on the bk89 platform.
• Participating in any casino game, slot, or sports betting.
• Claiming any bonus, promotion, or reward.
• Any financial transaction involving deposits or withdrawals.
• Contacting our customer service or support team.

These terms are written in Bengali and apply to users in Bangladesh. In the event of any linguistic interpretation, the Bengali version shall take precedence.

2 Eligibility & Registration

The following eligibility requirements must be met to open an account at bk89:

• You must be at least 21 years of age.
• You must not be a resident of any area where online gambling is completely prohibited.
• Only one account per person is permitted.
• All information provided at the time of registration must be truthful, accurate, and up to date.

When completing the registration process, you must provide your correct name, date of birth, contact details, and preferred payment method. bk89 may request additional documents for identity verification at any time.

3 Account Security & Responsibility

Maintaining the security of your bk89 account is entirely your responsibility. Please follow the guidelines below:

• Never share your password with any third party.
• Use a strong and unique password and change it regularly.
• Report any unauthorised use of your account to us immediately.
• Do not allow anyone else to use your account.

You are responsible for all activity carried out on your account. bk89 is not liable for any loss arising from misuse of account credentials, unless it is directly caused by a fault in our system.

4 Deposit & Withdrawal Policy

Popular payment methods in Bangladesh are supported for financial transactions at bk89: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major commercial banks).

Minimum deposit amount: ৳300 for all methods.

Minimum withdrawal amount: ৳1,000.

Typical withdrawal time: 15 minutes to 2 hours.

• It is recommended to use the same method for both deposits and withdrawals.
• Identity verification may be required before a withdrawal request is processed.
• Winnings related to a bonus may not be withdrawable until the wagering requirement for that bonus has been met.
• bk89 reserves the right to monitor all transactions to prevent money laundering.
• If a suspicious transaction is identified, the withdrawal may be temporarily suspended.

5 Bonuses & Promotional Offers

bk89 offers various types of bonuses and promotional offers. The following general terms apply when using them:

Welcome Bonus: 100% bonus on your first deposit, up to ৳10,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000.

Wagering Requirement: A wagering requirement of 20 times the bonus amount applies. That means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing bonus winnings.

• Each bonus offer has its own validity period and usage terms.
• Combining multiple bonuses at the same time may not be possible.
• Bonus funds cannot be withdrawn directly — they can only be used for placing bets.
• bk89 reserves the right to modify, suspend, or cancel any bonus offer.
• bk89's decision is final when determining eligibility for receiving a bonus.

6 Fair Play Policy

bk89 is committed to ensuring a fair, transparent, and safe gaming environment. Our games are powered by secure and reliable technology.

All game outcomes use Random Number Generator (RNG) technology, making results completely random and unpredictable. This ensures that every spin, hand, or bet is independent and not influenced by previous results.

• Our game software maintains its standards through regular testing and review.
• There is no method to manipulate or influence the outcome of any game.
• All transactions are protected by SSL encryption.
• In the event of a technical error, affected bets may be cancelled or reassessed.

7 Prohibited Activities

The following activities are strictly prohibited on the bk89 platform and will result in immediate account closure if detected:

• Using the platform for money laundering or the purpose of cleaning illegal funds.
• Attempting to obtain bonuses or benefits by creating multiple accounts.
• Playing games using automated software, bots, or scripts.
• Colluding with other players to gain an advantage.
• Exploiting any technical error or vulnerability in the platform.
• Operating an account using a false identity.
• Operating an account on behalf of a minor.

8 Responsible Gambling Policy

bk89 is firmly committed to responsible gambling. We believe gaming should be an entertainment activity — not a way to earn money or solve personal problems.

The following tools are available on our platform:

• Deposit Limits: The ability to set daily, weekly, or monthly deposit limits.
• Self-Exclusion: The option to temporarily close your account for a set period.
• Reality Check: A reminder feature that activates after a set amount of time.
• Permanent Account Closure: The option to permanently close your account if needed.

If you are experiencing problems related to gambling, please contact our support team. We provide assistance in Bengali and English 24/7. Visit our Responsible Gaming page to learn more.

9 Privacy & Data Protection

Protecting your personal information is one of our highest priorities. bk89 stores your data using SSL encryption and modern security technology.

We use your information for the following purposes:

• Account management and identity verification.
• Transaction processing and financial security.
• Providing customer service and support.
• Prevention of fraud and money laundering.
• Fulfilling applicable legal obligations.

We never sell your information to third parties. Read our Privacy Policy to learn more.

10 Limitation of Liability

bk89 will not be held liable in the following circumstances:

• Loss in a game due to internet disconnection or technical error.
• Failure of third-party software or payment providers.
• Misuse of your own account credentials.
• Indirect or incidental damages.
• Any circumstance beyond our control (Force Majeure).

However, for issues arising directly from a fault on bk89's part, we are committed to providing a resolution to the best of our ability.

11 Account Closure & Suspension Policy

bk89 may temporarily suspend or permanently close your account in the following circumstances:

• Violation of any clause in these terms and conditions.
• Suspicion of fraudulent activity.
• Failure or non-cooperation in identity verification.
• Involvement in illegal activities.
• At your own request under the responsible gambling policy.

You may also request closure of your account at any time through our support team. Valid funds will be returned upon account closure, however any bonus balance will be forfeited.

12 Changes to Terms

bk89 reserves the right to partially or fully amend these terms and conditions at any time. We will notify users in the event of significant changes.

13 Contact & Dispute Resolution

If you have any questions or complaints about these terms, please contact our support team:

• Instant support via 24/7 live chat.
• Email: [email protected]

For dispute resolution, we will first attempt to reach a solution through direct discussion. For detailed queries, please visit our FAQ page.